Rental Car Companies

I wanted to go visit my mom while I was in Texas. It is a 6 hour drive from where I was in Texas to my Mom's house in Oklahoma. I went online, found a good rate at Enterprise Rental Car and reserved an economy car at one location in town. My friend drove me to the rental car place....which was not easy since the GPS directions were wrong and the rental company was located INSIDE a car dealership's service department bay.

Once successfully locating the company, I went inside. There was another lady waiting. The only worker was on the phone and did not look up as I entered. When he got off the phone, he spoke to the woman who was waiting ahead of me. He had her sign paper work, he took her out to look at the car and then he came back in. He filed said paper work and typed on his computer BEFORE making eye contact or greeting me. He did NOT say "sorry for your wait"...just a cool greeting with a bad attitude. When I told him who I was he went on to explain that his location does not rent economy class cars (even though the website confirmed my reservation for this class of car!!). He had tried to call me but must have the wrong number......in the end, he reluctantly looked up the other car dealerships in town and made a few phone calls only to discover that NO ONE in all of town had ANY cars to rent. (I call Bull Shit on that one!)

He offered to call a company a few towns over....which would be an hour drive for me and out of the way. But since I didn't enter my phone number correctly, this wasn't his fault (he claims). If my number had been correct, he would have been able to cancel my request since he doesn't carry economy cars. So he is not responsible for making sure the other car rental person that is a full hour away and in the wrong direction gives me discount, deal or upgrade of any kind. "Sorry, You are Shit Out of Luck" was his attitude. I was FURIOUS! Enterprise will be receiving a letter from me for an ineffective website and a RUDE employee who doesn't know how to do his job!

THEN, we ended up in Texarkana. My friend was on a business trip....I had hoped to rent a car there. It would cut down on my visiting time with Mom by about a day, but could have been feasible.....however, the rental car companies refused to take my Visa check card. Apparently, they will not rent a car unless you have a credit card that is NOT linked to any other account. The fact that I have over $3,000 in my account doesn't matter. The fact that it has a VISA symbol on it and works as a credit card every where else I go doesn't matter. They will be glad to CHARGE my VISA check card when I return! But they are unwilling to secure the car rental with said card!!!! WTF?!? (I have a credit card, it just happens to be at home in VA and therefore useless.)

So no rental car for me. No visit to see my mom. After 12 hours of stress and worry and a few tears, I am sitting in a hotel room with lots of time on my hands and several books to keep me busy. I'll spend some of my spare time in the hotel room writing a letter of complaint to Enterprise!!